Our Information Systems team is responsible for the administration, maintenance and support of all hardware, software, network, telephony, and audio/visual systems within Latitude. We support 120+ employees, most of whom are in our offices in Victoria and Kitchener but are also located throughout the US and Europe. The IS team also manages the Cloud infrastructure for our hosted Geocortex offerings.

Our IS support role is an excellent opportunity for someone looking to grow/refine their skills in a wide range technologies and hardware. You’ll be part of a small and cohesive team of top-notch IS specialists.

What you’ll be doing:

Providing Tier 1 support to employees both locally and remotely
Supporting staff with applications such as Microsoft Office, Adobe products, and more
Setting up, backing up, and imaging computer workstations
Participating in projects to improve processes, automate tasks, and simplify management
Assisting with networking, infrastructure, and system management projects
Taking on special self-directed or team projects
What we’re looking for:

Enthusiasm and a passion for technology
Ability to explain technical concepts to non-technical users
Ability to work on multiple projects at once
Ability to research and find answers on your own
Desktop support experience with Windows 7 through 10
Strong Microsoft Office support experience: Excel, Word, Outlook, etc.
PC and laptop hardware support and break/fix experience
Skills and experience that would also be desirable:

Understanding of networking technologies
Basic Active Directory administration
Experience with Cloud platforms such as Amazon AWS and Microsoft Azure
Basic server and infrastructure administration
Knowledge of ITIL concepts
Industry certifications such as: Comptia A+, Server+, Network+, MCSE/MCP, CCNA
Note: To avoid potential formatting issues, we recommend that you upload your resume and cover letter as pdf files

About Latitude Geographics

Over a thousand organizations around the world rely on Geocortex software by Latitude Geographics to design, develop and maintain web-based mapping applications. We believe geographic information over the web can empower people to make better decisions about their lives, society and the world around us. You can help us make a difference.