Provide high-quality technical support and customer service to Esri end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting
Resolve technical issues related to enterprise geodatabase using Esri tools and other related technologies
Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
Maintain comprehensive case documentation in customer relationship management (CRM) system
As a subject matter expert, author and tech edit knowledge articles available to internal and external users
Identify issues and log defects for software improvements
Work in other technical areas of software support as customer and business needs require
This is a great opportunity to learn about the latest Esri technology in this consultative support role. Join the team whose mission is to continue Esri’s long standing commitment of supporting and responding to our user community.