Overview

Responsibilities
Partner with community team to develop and execute overall community strategy
Execute content strategy to grow community engagement, awareness, and adoption
Manage community editorial calendar and curate community content
Generate regular content analytic reports; drive successful content SEO
Create community graphics and design materials
Maintain knowledge of community content tools; stay current on community content trends and best practices
Partner with social media, web, and other internal teams to integrate community content strategy within all aspects of the organization and customer experience
Requirements
Minimum of two years of experience in marketing, communications, or community management
Minimum of two years of experience creating content for community and customer-centric programs
Excellent communicator in a variety of formats: written, verbal, in person, and online
Demonstrated knowledge of one or more major community platforms or social business software (Jive, Yammer, Lithium, Salesforce, SharePoint)
Aptitude for system and business process integration that may enhance community and collaboration experiences
Proficient in Adobe Photoshop; Camtasia Studio; and Microsoft Excel, Word, and PowerPoint
Strong understanding of multiple sectors (e.g., private, public, non-profit)
Willingness to travel 10% of the time
Bachelor’s degree in marketing, business, or related field

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About Esri

Do you thrive in ambiguity, love to experiment, and recognize that creating community content isn’t about broadcasting messages but starting a meaningful dialogue, building relationships, and encouraging positive action with the community? Be part of a team that’s creating the digital destination for the worldwide GIS community to find support, share successes, and call home.