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Esri, Inc.
Job Title: Program Specialist - Managed Services
Type: Full Time
Category: Computers
Location: Redlands, California, United States, 92373
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Program Specialist - Managed Services
Redlands, California, United States, 92373
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About the Job

Apply your strong organizational abilities and communication skills to support the development and management of Esri Managed Services and Extended Support Program. Bolster initiatives targeted at building capabilities and success for our key customers in the deployment and operation of GIS.

 

Responsibilities

  • Support the identification and qualification of opportunities and leads
  • Lead the preparation, review, and presentation of high quality proposals, reports, and support plans as required
  • Manage and coordinate Managed Services deployments with various internal and external teams
  • Develop and maintain relevant systems, guidelines, policies, and templates to support effective and efficient program management to meet program objectives; document key business and operational processes
  • Manage the onboarding of new customers to the Managed Services program and coordinate ongoing support activities and recurring operational tasks
  • Support the implementation and progress of Managed Services projects, which includes scheduling maintenance tasks, conducting performance tracking, and coordinating incident response activities
  • Liaise with other key internal groups such as Sales, Marketing, Information Systems and Technology, Professional Services, Contracts, Development, and Customer Service
  • Implement Esri’s operational best practices for change, incident, and problem management where applicable
  • Maintain relationships with key customers, partners, and international distributors in support of program initiatives
  • Provide input and reporting regarding resource requirements for overall program operations

Job Requirements

  • Bachelor’s in business, GIS, information technology, or related field
  • Three or more years of experience supporting a managed services, hosting, or IT outsourcing business operation
  • Ability to effectively prioritize and coordinate multiple accounts, deployments, and activities
  • Proven experience selling and closing large-scale opportunities
  • Knowledge and understanding of the financial and operational functions of a project (i.e., budget, costs, proposals, invoicing, delivery)
  • An affinity or appreciation for technology and the advancement of technology in thriving organizations
  • Ability to develop strong, productive relationships with colleagues, customers, and management to meet targeted objectives
  • An analytical mindset with the ability to develop metrics, create reports, interpret results, and make recommendations on appropriate courses of action
  • Experience with Microsoft Office products
  • Excellent communication, collaboration, organizational, time management, presentation, and writing skills
  • Proactive, self-motivated, and team-oriented

 

Recommended Qualifications

  • Five or more years of experience supporting a managed services, hosting, or IT outsourcing business operation
  • Experience with collaboration tools such as SharePoint, Salesforce, or other business management/reporting systems
  • Experience working with customers in a service-oriented business environment
  • Ability and willingness to obtain a security clearance


Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

 

Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

 


Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.







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Job ID: 11316878 Share | Print
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    About Esri, Inc.
    Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them. Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more. Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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